Refund policy

We hope you love your purchase, but if you need to return an item, we're here to help. Please review our returns policy below:

1. Eligibility: Items must be returned within 14 days of purchase.
2. Condition: Jewellery must be unworn, in original condition, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.
4. Non-Returnable Items: Custom or personalised items are not eligible for return.
5. Process:
- Contact our customer service team to initiate a return.
- Pack the item securely and include the return form.
- Ship the item back to us using a trackable shipping method.
6. Refunds: Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
7. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

For any questions, please contact our customer service team.